If, in the context of the Code of Conduct for Banks (law 4224/2013), the parties do not agree on a mutually acceptable solution, then their dispute may be resolved out of court through the Consumer Ombudsman.

Τhe operation of the European Consumer Centre in Greece is one of the statutory responsibilities of the Consumer Ombudsman.

The ODR platform is an interactive single point of entry for consumers and suppliers seeking the out-of-court settlement of cross-border disputes arising from online sales or service contracts.