Accessibility Statement
The Greek Consumer Ombudsman is committed to making all websites under his supervision fully accessible, in accordance with Law 4727/2020.
This accessibility statement applies to the website of the Greek Consumer Ombudsman (http://www.synigoroskatanaloti.gr/).
Compliance status:
The website (http://www.synigoroskatanaloti.gr/) is fully compliant with the standard ΕΝ 301 549 V3.2.1 (2021-03).
Preparation of this accessibility statement
This statement was prepared on 3/2/2023 and posted on 1/3/2023. The assessment of the website's compliance with accessibility requirements was carried out by self-assessment, using the Web Accessibility Evaluation Tool (WAVE). Statement last revised on 1/3/2023.
Submission of comments and contact details
According to provisions of Law 4727/2020, any interested party has the right to submit comments or a request for information on the compliance status of this website or a request for missing information. The submission of the request or any other accessibility issue can be communicated by e-mail using the address grammateia@synigoroskatanaloti.gr or its@synigoroskatanaloti.gr.
The reply shall be communicated to the interested party in any appropriate manner as soon as possible. In case a request has not been answered promptly or satisfactorily, the interested party can submit detailed objections.
Confirmation
A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK)
and that the subject of the report
of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article
4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator
between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for
which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses,
for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions
for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices
or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies
, OTAs (Municipalities, Regions) etc.
B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).
C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.
D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.
E) Update: The report shall be forwarded to the complaining firms as such.
