Cross-border cases via ECC Greece
Procedure
Procedure

  • Consumers facing a cross-border dispute in relation to products or services obtained from traders based in the EU (including Norway, Iceland and United Kingdom) may refer to the European Consumer Centre (ECC) operating in the member-state of their current residence.

  • Consumers who reside in Greece and face a cross-border dispute, may submit their respective complaints through the ECC of Greece.

  • Consumers who reside in any other EU country (or in Norway, Iceland and United Kingdom) and face a cross-border dispute with a trader based in Greece, may submit their respective complaints through the ECC of the country of their current residence.

  • The dispute resolution is achieved through cooperation of the ECC of Greece and of the other ECCs (in the country of consumer's residence or in the country of trader's headquarters).

Λευκό Φόντο
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Σχετικοί Σύνδεσμοι
ECC Greece webpage ECC Greece webpage
ECC Network webpage ECC Network webpage
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Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).

C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.

E) Update: The report shall be forwarded to the complaining firms as such.

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