19/03/2025

Discontinuation of the European Online Dispute Resolution (ODR) Platform

ODR Platform

The European Commission, following an evaluation of the effectiveness of the European Online Dispute Resolution (ODR) platform across all member states, found that its use by consumers and traders was limited. In this context, the Commission has decided to discontinue the ODR platform and remove the associated obligations for administrations and online businesses.

Under Regulation (EU) 2024/3238, Regulation (EU) 524/2013 is repealed, and the operation of the ODR platform will be permanently discontinued. The platform, which has been operating since 2016 as a single point of service for the out-of-court resolution of disputes arising from online sales or service contracts, will stop accepting new cases as of March 20, 2025.

Users will have access to the platform until July 19, 2025, to complete pending cases or retrieve data. Upon the final discontinuation of the platform on July 20, 2025, all information, including personal data, will be permanently deleted.

Consumers who wish to file a complaint against suppliers based in Greece can contact:

Announcements
Online Dispute Resolution

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15/11/2024

Unavailability of electronic submission of complaints on Saturday 16 November 2024 from 04:00 until 15:00

Electronic submission of complaints will not be available on Saturday 16 November 2024 from 04:00 to 15:00 due to scheduled upgrade works of the databases of the General Secretariat for Information Systems and Digital Governance of the Ministry of Digital Governance.

Announcements

Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).

C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.

E) Update: The report shall be forwarded to the complaining firms as such.

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