Submit a Complaint
Electronic filing and submission of a complaint

  • Electronic filing is made through a web form and after authentication using tour taxisnet credentials.

  • For better operation of the application, we recommend using the latest browser versions.

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Submit Complaint
Procedure

  • “Consumer's Ombudsman” takes over the case handling, following the submission of a complaint.

  • A consumer’ is any natural person who is acting for purposes which are outside his trade, business, craft or profession.

  • The complaint must be submitted within one year, after the interested party became fully aware of the harmful act or omission that constitutes the consumer dispute.

  • “Consumer's Ombudsman” does not take over cases pending in judicial authorities.

  • “Consumer's Ombudsman” may file a complaint that is clearly vague, unfounded or unimportant

  • “Consumer's Ombudsman” examines objectively and impartially the cases under his jurisdiction, based on the pronciple of listening to both sides and providing the opportunity to them to communicate their views to the Authority.

  • The parties have the right to withdraw from the procedure at any time.

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Procedure of case handling
Document
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Complaint Form
in pdf format
in doc format
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Alternative ways of submitting a complaint
Alternative ways of submitting a complaint

  • By post: Send the complaint with the necessary accompanying documents to the address: 144 Alexandras Av., PC 114 71, Athens.

  • In person: Visit the offices of the Authority at the above address, Monday - Friday 09.30-13:00.

  • Via email address grammateia@synigoroskatanaloti.gr .

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Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).

C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.

E) Update: The report shall be forwarded to the complaining firms as such.

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