About Consumer's Ombudsman
About Consumer's Ombudsman
About Consumer's Ombudsman

The Consumer's Ombudsman is an Independent Authority established by Law 3297/2004 and supervised by the Ministry of Development & Investments. It functions as an out-of-court body for consensual resolution of consumer disputes, but also as an advisory institution of the state for the treatment of problems which are within its competences.

After the adaptation of the Greek legislation to the Directive 2013/11/EU, Consumer's Ombudsman acceded in the special Register of General Secretariat of Trade and Consumer Protection, of recognized and certified bodies for the alternative resolution of consumer disputes, subject to the special arrangements governing it as a statutory Independent Authority.

Λευκό Φόντο
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Relevant legislation
Consumer's Ombudsman – Regulation of Ministry of Development issues and other provisions
Regulation of internal operation of the Independent Authority “Consumer's Ombudsman”
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The Consumer's Ombudsman does not handle cases that are pending before the judicial authorities or reports that are considered clearly vague, unfounded, insignificant or that are carried out in an abusive manner or in violation of the principle of good faith.

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Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).

C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.

E) Update: The report shall be forwarded to the complaining firms as such.

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