Terms of use
The use of the website of the Greek Consumer Ombudsman, is subject to the conditions listed below.
The use of the website is a presumption that the visitor has studied, understood and accepted all the terms of use. In the event that the visitor does not agree with these terms, he/she must not use the services and content of the website.
These Terms of use may be revised and updated at any time. Therefore, you should check periodically in order to be aware of any changes and modifications.
Copyrights
The information disseminated via this website is protected by copyright. Single copies of information retrieved from this website can be stored on a single computer for the non-commercial, personal and internal use. Those graphs, texts, logos, pictures which copyright is held by the ECC of Greece can only be downloaded, multiplied, copied, modified, published, forwarded, transferred or used in any way, if authorised in written form by the Greek Consumer Ombudsman.
The website has been constructed with open-source Content Management System “Drupal” under the terms of use of GNU General Public Licence, version 2. It also makes use of PHP software, which is freely available.
Disclaimer
The content of the website is provided for informational purposes and is not intended to provide specialized legal advice for specific cases. Greek Consumer Ombudsman will make every effort to ensure that the website will be available and fully functional on a continuous basis and will not contain viruses or other harmful elements. However, it does not guarantee the absence of interruptions or errors in access to its website. Nor does it guarantee that this its content is always and in all cases and accurate.
Cookies
Cookies are small text files that are stored on a visitor's device (computer, mobile phone, etc.) during navigation and are used to facilitate the visitor's access to use specific services as well and for statistical reasons.
You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.
The website of Greek Consumer Ombudsman uses cookies to improve the experience of visitors while browsing it. The following categories of cookies are used:
- Necessary cookies that make the website usable and are necessary to maintain the connection of users to the online services.
- Preference cookies that allow the website to remember information that changes the way the website behaves or looks, such as the preferred language or the region in which the user is located.
- Statistics cookies that help website owners understand how visitors interact with pages by collecting and reporting information anonymously.
- Third party cookies:
- Ιn the context of authentication through the taxisnet system (oAuth2) for the needs of electronic submission of complaints, cookies are installed by the General Secretariat for Public Administration Information Systems, which are not under the control of the Authority.
- Content sharing cookies on social media.
The visitor/ user of the website can configure his web browser in such a way as to warn him about the use of Cookies in specific services or not to allow the acceptance of the use of Cookies in any case. However, the exclusion of certain Cookies may have an effect on your browsing experience in the website. To manage and/or disable "Cookies", you can follow the relevant instructions for each browser type (Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera).
Links to third-parties' websites
The pages of the Greek Consumer Ombudsman website contain links to non-commercial bodies and organisations. The Authority is not responsible for the content or data protection policies of external internet sites.
Personal Data Protection
Read the Personal Data Protection Policy of the Authority.
Applicable legislation and other terms
This text contains the set of terms under which the website of Greek Consumer Ombudsman becomes available to its visitors, which are governed by the applicable Greek and European legislation. For any issue related to the operation and management of the website of Greek Consumer Ombudsman, you can contact the e-mail address: grammateia@synigoroskatanaloti.gr.
Confirmation
A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK)
and that the subject of the report
of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article
4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator
between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for
which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses,
for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions
for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices
or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies
, OTAs (Municipalities, Regions) etc.
B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).
C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.
D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.
E) Update: The report shall be forwarded to the complaining firms as such.
