Legislation
Legislation about “Consumer's Ombudsman”
Legislation about “Consumer's Ombudsman”

Legislation on the operation of the Independent Authority "Consumer Ombudsman”.

Λευκό Φόντο
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Legislation about “Consumer's Ombudsman”
Law 3297/2004 “Consumer's Ombudsman” as amended and in force (Greek text)
Presidential Decree (PD) 55/2014 “Regulation of internal operation of the Independent Authority “Consumer's Ombudsman”” (Greek text)
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General Consumer Protection Legislation
General Consumer Protection Legislation

Key legislative texts on consumer protection.

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General Consumer Protection Legislation
Law 2251/1994 “Consumers' Protection” (coded in single text by the Ministerial Decision 53358/2018 (Gov.Gazette 40B/17.01.2018) (Greek text)
Presidential Decree (PD) 10/2017 “Consumer Code of Practice” (Gov.Gazette 23A/01.03.2017) (Greek text)
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Legislation about ADR
Legislation about ADR

Legislation on Alternative Dispute Resolution for Consumer Disputes (ADR) and Online Dispute Resolution for Consumer Disputes (ODR).

Λευκό Φόντο
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Legislation about ADR
Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes
Requlation (EU) 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes
Implementing Regulation (EU) 2015/1051 on the modalities for the exercise of the functions of the online dispute resolution platform, on the modalities of the electronic complaint form and on the modalities of the cooperation between contact points provided for in Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.
Joint Ministerial Decision 70330οικ/2015 “Implementaion of the Directive 2013/11/EU on alternative dispute resolution for consumer disputes and additional national measures for the application of Regulation 524/2013/EU on online dispute resolution for consumer disputes” (Gov. Gazette 1421B/09.07.2015) (Greek text)
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Legislation about Banking Code of Conduct
Legislation about Banking Code of Conduct

Legislation on the Code of Conduct for Banks of Law 4224/2013.

Λευκό Φόντο
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Legislation about Banking Code of Conduct
Law 4224/2013 “Government Council Management Private Debt Greek Investment Development Fund Property of the State and Other Emergency Provisions” (Government Gazette 288A/31.12.2013) (Greek text)
Revision of the Code of Conduct under Law 4224/2013 (31/5/2021)
Joint Ministerial Decision 5921/2015 “Terms and conditions for the mediation of the Hellenic Consumers’ Ombudsman in the “Code of Conduct” framework ” (Government Gazette 92B/20.01.2015) (Greek text)
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Public Consultations
Public Consultations

Public Consultations in which the Independent Authority "Consumer Ombudsman" has participated.

Λευκό Φόντο
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Public Consultations
27/02/2009 - Public Consultation of the Green Paper of the Commission on Consumer Collective Redress
5/12/2008 - Proposal for a Directive of the European Parliament and of the Council on consumer rights (COM(2008) 614) (Greek text)
13/11/2008 Public Consultation on the draft law incorporating Directive 2004/113/EC on the implementation of equal treatment of men and women in access to goods and services (Greek text)
Public consultation on a European Charter on the Rights of Energy Consumers
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Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

C) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time.

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