We serve the need for consensual resolution of consumer disputes
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Banking Code of Conduct (Law 4224/2013)
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If, in the context of the Code of Conduct for Banks (law 4224/2013), the parties do not agree on a mutually acceptable solution, then their dispute may be resolved out of court through the Consumer Ombudsman.

Cross-border cases via ECC Greece
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Τhe operation of the European Consumer Centre in Greece is one of the statutory responsibilities of the Consumer Ombudsman.

ODR Platform
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The ODR platform is an interactive single point of entry for consumers and suppliers seeking the out-of-court settlement of cross-border disputes arising from online sales or service contracts.

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