Financial Services

Financial Services

This area of activity includes issues of banking services, insurance services and services related to investments, personal pension funds and securities.
Regarding banking services, the Authority examines consumer complaints on payment accounts and services, housing loans, mortgage credit and consumer loans, investment plans and services.

Also, in the context of the Banking Code of Conduct (of Law 4224/2013):

  • applications for settlement of consumer debts are examined only after the ARP (Arrears Resolution Procedure) has been completed.

  • applications for declassification of borrowers as "non-cooperative" are examined.

Regarding insurance services, the Authority handles consumer complaints concerning the private insurance sector. The Authority deals with disputes arising from life, health, travel, property insurance and insurance in motor vehicle sector. Insurance contracts may concern either individual or group contracts and the issues that mainly arise concern the payment of the premium, the refusal to pay insurance compensation, the application of the terms and the activation of the coverages of the insurance policies and the termination of the insurance contracts.

The Authority does not deal with disputes arising from road accidents where the complaint is directed against the insurance company of the other driver involved in the accident, as these do not constitute consumer disputes.

Λευκό Φόντο
0

Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).

C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.

E) Update: The report shall be forwarded to the complaining firms as such.

Continue
Cancel