Energy and Water

Energy and Water

Energy

This area of activity includes issues related to the supply of electricity and natural gas as well as the provision of connection services to the Electricity and Natural Gas Distribution Network.

More specifically, Consumer's Ombudsman deals with issues related to the pre-contractual information of consumers, the legality of the terms of the contract, issues about transparent pricing and issuance of Bills, the modification of contracts and the legality of the procedure for claiming debts and issuing power cut-off orders.

Regarding the connection to the Distribution Networks, Consumer's Ombudsman examines issues related to the connection and disconnection to the Network, the implementation of a change of suppliers, the regular collection of measurements as well as the control of the correctness of the measurements and the correction of the measurements, the restoration of the technical problems in the meters as well as the compensation of consumers from voltage disturbances.


Water supply

This area of activity includes issues related to the provision of water and sewerage services by water companies throughout the country.

More specifically, Consumer's Ombudsman delas with issues of connection to the water supply and sewerage network, maintenance of the water supply network and meters, control of the correctness of the measurements, issues of reduction of unusually increased debts, legality of claims (water theft, sewerage fees, leaks, leaks from internal racing), consumer protection measures (informing consumers about inability to count, immediate information in cases of increased consumption).


 

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Confirmation

A) Make sure you understand the responsibilities of the Consumer Ombudsman (StK) and that the subject of the report of you is within the scope of these powers (https://www.synigoroskatanaloti.gr/el/armodiotites & in particular article 4 Law 3297/2004, as applicable).
The STK has the authority and role of mediator between consumers and suppliers and does not impose sanctions. He is only responsible for cases that have arisen up to one year before the submission of the petition and for which no legal proceedings have been initiated.
Indicatively, the SC is not competent: for disputes between businesses, for disputes connected with the business, commercial or professional activity of the petitioner, for disputes from transactions for which no legal document has been issued, for cases related to the control of fuel, food and medicine prices or for alterations/forgery related to the above, for tax disputes and in general for civil disputes against public bodies , OTAs (Municipalities, Regions) etc.

B) Make sure that you have available all the necessary documents that are useful for the investigation of the case and which must be attached (e.g. copies of contracts, invoices, purchase receipts, relevant correspondence, etc.).

C) Make sure it does not concern a company/professional based outside Greece, otherwise you can submit a report to the European Consumer Center (ECC) after taking into account the relevant conditions and powers of the ECC.

D) Contact the supplier in any convenient way, in order to raise the problem that concerns you and seek resolution and proceed with the report if the problem is not resolved within a reasonable time. Where possible, please attach copies of your communication with the supplier to your report.

E) Update: The report shall be forwarded to the complaining firms as such.

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